Billing Disputes (Unauthorized Transactions)

How to dispute an unauthorized charge

1. Submit a billing dispute request by email with the required details below.
2. Our team reviews account activity, billing records, and payment processor data.
3. We may ask for additional information to confirm account ownership and prevent fraud.
4. We provide a status update and next steps by email.
5. If the transaction remains disputed, you may also contact your card issuer or bank.

What to include in your request

• Account email address used for the purchase
• Date and amount of the charge
• Receipt, invoice, or transaction ID (if available)
• Last 4 digits of the payment method (never send full card numbers)
• Brief description of why you believe the charge is unauthorized

Do not send full card numbers, CVV codes, or passwords by email.

Response times

• Initial response target: 1-2 business days.
• Complex reviews may take longer if additional verification is required.
• We will send updates by email while a dispute is under review.

Purchases via Apple / Google

If your purchase was made through Apple App Store or Google Play, billing and refunds may be handled by that platform. Include that detail in your email and we will direct you to the correct support path.

You may also contact your card issuer or bank if you do not recognize a transaction.